How OGI Works

OGI (OpsGrip Intelligence) is your AI-powered IT companion built right into OpsGrip. Think of OGI as a helpful teammate who's always available — whether you need an answer to an IT question, help writing an email, or just want to know where something is in the app.

What OGI Can Do

Ask OGI (IT Copilot)

Ask OGI any IT question and get a helpful, role-aware response. OGI knows your organization's context and can link you directly to the right page in OpsGrip. Examples: - "How do I set up a new VLAN?" - "What's our password policy?" - "Where do I add a new team member?"

OGI Guidance Matrix

Your leadership team can answer 20 policy questions across 7 categories (security, purchasing, HR, etc.), and OGI will use those answers to respond the way your CIO would. This means fewer interruptions to leadership and consistent answers for your team.

Write with OGI

OGI helps you write better and faster: - Response Polisher — Paste in a rough draft and OGI cleans it up - Email Composer — Describe what you need and OGI drafts it - KB Article Draft — OGI helps you write knowledge base articles

OGI Insights

OGI proactively surfaces insights about your IT environment — things you should know but might not have noticed. Each insight is tagged by category and includes a direct link to take action.

OGI Games

Need a break? OGI has 8 built-in games. Sometimes the best IT work happens after a quick mental reset.

OGI's Personality

During onboarding, you pick OGI's personality vibe: - Game Mode — High energy, teleporting, laser eyes, explosive celebrations - Fun & Playful — Bouncy, enthusiastic, colorful - Clean & Professional — Smooth, precise, understated - Friendly & Warm — Gentle, reassuring, calm

You can change your vibe anytime in Settings.

OGI's Character

OGI appears as an animated teal blob with line eyes and an amber glow. OGI reacts to what you're doing with 50+ emotional states and can wear 15 different cosmetic themes (seasonal, holiday, and IT-themed). OGI is always present in your workspace — guiding, celebrating, and occasionally napping if you've been idle for a minute.