Company KB Portal

The Company Knowledge Base Portal publishes select articles to a public-facing help page where your end users (non-IT staff) can find answers without contacting your IT team.

Where to Find It

Go to Settings → Company KB from the sidebar.

What It Does

When enabled, the Company KB creates a branded, public help page at:

opsgrip.com/help/yourcompanyname

This page is accessible without a login. Your employees, contractors, or anyone with the link can search and browse published articles.

Setting Up the Portal

1. Go to Settings → Company KB
2. Enable the portal
3. Set your company slug (the URL path: opsgrip.com/help/your-slug)
4. Choose which articles to publish (use the is_public flag on individual articles)
5. Save

What Gets Published

Only articles you explicitly mark as public appear on the portal. Internal-only documentation stays private. You control exactly what end users can see.

Good candidates for public articles: - "How to connect to the WiFi" - "How to reset your password" - "How to set up your email on a new device" - "VPN setup instructions" - "How to submit an IT request" - "Printer troubleshooting basics"

Branding

The portal is branded with your company name and styling. It looks professional and clean — your end users won't know it's powered by OpsGrip unless they look closely.

Why It Matters

Every "how do I print?" message that gets answered by a self-service article is time your IT team gets back. The Company KB portal is one of the highest-value features for reducing repetitive support requests.

Tips

• Start by publishing answers to your top 10 most-asked questions — that alone will cut support volume
• Use OGI to help draft end-user-friendly versions of your technical KB articles
• Share the portal URL in your company's onboarding materials, Slack channels, or intranet
• Review public articles quarterly to make sure they're still accurate