KB Deep Dive

The Knowledge Base is the backbone of your IT documentation. It's where procedures, policies, troubleshooting guides, and institutional knowledge live — searchable, organized, and always up to date.

Article Types

OpsGrip's Knowledge Base supports various content types: - How-To Guides — Step-by-step procedures for common tasks - Troubleshooting — Problem/solution articles for known issues - Policies — IT policies, security guidelines, acceptable use - Reference — Quick-reference docs like port numbers, IP ranges, vendor contacts - Onboarding — Guides for new employees or new IT team members

The Editor

Articles are written in a rich text editor powered by TipTap. You can: - Use headings (H1, H2, H3) to structure content - Add bold, italic, and inline code formatting - Create numbered and bulleted lists - Insert links (both internal OpsGrip links and external URLs) - Add images and screenshots - Use code blocks for scripts and commands - Build tables for structured data

140+ Starter Articles

OpsGrip ships with 140+ pre-written articles covering common IT topics. These are marked with a STARTER badge and cover areas like networking, security, hardware troubleshooting, and software setup. Use them as-is, customize them for your environment, or delete the ones you don't need.

Categories and Organization

Organize articles into categories to keep things findable. Good category examples: Networking, Security, Hardware, Software, Policies, New Employee Setup, Vendor Info.

Search

Every article is full-text searchable. Your team can find what they need from Global Search (Ctrl+K) or from within the Knowledge Base page itself.

Company Knowledge Base Portal

Enable the Company KB portal in Settings to publish select articles to a public-facing help page at opsgrip.com/help/yourcompanyname. End users can search and browse without logging into OpsGrip — reducing the "how do I print?" and "what's the WiFi password?" messages your team gets.

Write with OGI

Use OGI to draft articles faster. Describe the topic and OGI generates a first draft using the KB Article Draft tool. Review it, add your environment-specific details, and publish.

Tips

• Write for your team's newest member — if they could follow the article without asking questions, it's good enough
• Include screenshots for anything visual (UI steps, settings pages, configuration screens)
• Review and update articles quarterly to keep them accurate
• The STARTER badge makes it easy to audit which content is yours vs. pre-loaded