Creating Your First KB Article

The Knowledge Base is where your team's IT knowledge lives. Procedures, how-to guides, troubleshooting steps, policies — everything your team needs to reference, all in one searchable place.

Writing Your First Article

1. Go to Knowledge Base in the sidebar
2. Click New Article
3. Give it a Title — be specific. "How to Reset a User's Password in Active Directory" is better than "Password Help"
4. Write your content using the rich text editor (powered by TipTap). You can:

• Format with headings, bold, italic, lists
• Add links and images
• Create step-by-step instructions
• Use code blocks for commands or scripts

1. Choose a Category to organize it
2. Click Publish when it's ready (or save as Draft to finish later)

Using "Write with OGI"

Don't want to start from a blank page? OGI can help: - Click Write with OGI when creating a new article - Describe what the article should cover - OGI generates a draft you can edit and refine - Review, tweak, and publish

This is especially useful for common IT topics where you know what you want to say but don't want to type it all out.

Starter Articles

OpsGrip comes with 140+ starter articles covering common IT topics. These are marked with a STARTER badge so you know they came from us, not your team. They cover things like: - Network troubleshooting - Security best practices - Software installation guides - Hardware maintenance procedures

You can use them as-is, edit them to match your environment, or delete the ones that aren't relevant.

Publishing to Your Company Portal

Want your end users (non-IT staff) to access certain articles without logging into OpsGrip? Enable the Company Knowledge Base portal in Settings. This creates a public, branded help page where employees can search for answers on their own — reducing the number of "how do I...?" messages your team gets.

Tips

• Write articles the way you'd explain something to a new team member
• Use clear, specific titles — your team will be searching for these
• The STARTER badge makes it easy to distinguish pre-loaded content from your own
• Start with the articles your team asks about most often — those save the most time