Reporting a Bug

Found something that doesn't work right? Here's how to report it so we can fix it fast.

What Counts as a Bug

A bug is when OpsGrip does something unexpected or doesn't work as described. Examples: - A button that doesn't do anything when clicked - Data that shows incorrectly or doesn't save - A page that crashes or shows an error - A feature that works differently than documented - Visual glitches or layout issues

How to Report

Click the support widget in the bottom-right corner of opsgrip.com and send us a message. Include the details listed below.

Option 2: Email

Send a detailed report to support@opsgrip.com.

Option 3: Canny

If it's a known issue or something others might encounter, post it on opsgrip.canny.io so other users can confirm they're seeing it too.

What to Include

The more detail you give us, the faster we can fix it:

What happened — Describe the unexpected behavior
What you expected — What should have happened instead
Steps to reproduce — Exactly what you did before the bug appeared (click X, then Y, then Z)
Screenshots or screen recordings — A picture is worth a thousand words. A video is worth a thousand pictures.
Browser and device — e.g., "Chrome on Windows 11" or "Safari on iPhone 15"
Your role — Admin, Sysadmin, Help Desk, etc. (some bugs are role-specific)
When it started — "Always been this way" vs. "Started yesterday"

What Happens After You Report

We acknowledge your report (usually within 24 hours)
We reproduce the bug internally
We prioritize it based on severity and impact
We fix it and deploy the update
We follow up to confirm it's resolved

Critical bugs (data loss, can't log in, security issues) are treated as highest priority.

Tips

Don't assume we already know about it — report every bug you find
Reproducible bugs get fixed faster than intermittent ones. If you can make it happen consistently, tell us how
Screenshots are incredibly helpful. Even a quick phone photo of your screen helps
If it's urgent, say so in your report — we prioritize accordingly