Account Recovery

Locked out of your account? Here's how to get back in.

Forgot Your Password

1. Go to the OpsGrip login page
2. Click Forgot Password
3. Enter the email address associated with your account
4. Check your inbox for a password reset link
5. Click the link and set a new password

The reset link expires after a limited time. If it's expired, request a new one.

Not Receiving the Reset Email

If the password reset email doesn't arrive: 1. Check spam/junk — email filters sometimes catch automated messages 2. Wait a few minutes — email delivery can be delayed 3. Verify the email address — make sure you're entering the exact email you used to create your account 4. Try again — request another reset email

If you still can't get the email, contact us at support@opsgrip.com and we'll help you recover your account manually.

Can't Remember Which Email You Used

If you're not sure which email address is tied to your OpsGrip account: - Check your inbox for old OpsGrip emails (welcome email, notifications, etc.) - Ask your team's Admin — they can see team member email addresses - Contact us at support@opsgrip.com and we'll help you locate your account

Account Locked or Disabled

If your account has been disabled: - Your organization's Admin may have removed you from the team. Contact them directly. - If you're the Admin and your account is locked, contact support@opsgrip.com for recovery.

Team Member Left the Company

If a team member leaves and you need to manage their account: 1. The Admin can remove them from the Team page 2. Their data (tasks, articles, etc.) remains in the system 3. Their on-call slots should be reassigned 4. Any items assigned to them should be transferred

Tips

• Use a strong, unique password for your OpsGrip account
• If you're the only Admin, consider adding a second Admin as a safety net for account recovery
• Keep your profile email up to date — it's your only path to password recovery